This item is brand new and has never been used but the box has been opened. There are absolutely no cosmetic impurities. The box may be damaged or show some wear and tear. The Family Flips– Who We Are. We are a small family. Business located in Conway, Arkansas. The Family Flips– Quality Checklist. Each and every item here at The Family Flips undergoes a basic functionality test and the item is rated according to our cosmetic condition scale stated below. Every product has been audited and is certified to be functional unless otherwise stated in the condition description. New: These items are brand new that have never been used and the box has never been opened. These items are brand new that have never been used but the box has been opened. Mint: These items are like new, showing minimal to no signs of scratches or scuffs. Great: These items may show signs of light usage to include light nicks, scuffs, and or scratches. Generally my have 1-2 small cosmetic issues. Good: These items will show signs of previous usage, with nicks, scratches, and or scuffs. Generally my have 3-5 small cosmetic issues. Fair: These items will show sign of very heavy usage, with obvious nicks, scratches, scuffs, and/or cracks. All items are expected to be paid for within 48 hours. If the item is not paid for within 48 hours, an unpaid item case will be opened and you will then have 4 days to pay for the item. If the item is not paid for during that time period, the case will be closed and the item will be relisted. All items paid for before 8 A. All payments received after 8 A. Your satisfaction is our goal. If you notice a problem with your item, we ask that you please send us a message before opening a return request.